In our work as computer science engineers it so often happens that we need to assist clients or relatives with little or none technical knowledge or experience.
Here I want to present two simple tools (and alternatives) which helps you assist people:
Teamviewer – free for NON-Commercial use (Win, Mac , Linux (wine), Web(flash))
for short – VNC without portforwarding/firewall issues + lots of other features.
And It just works!
more info on their site http://www.teamviewer.com/
A free for business alternative is Ammyy http://www.ammyy.com Windows only – but you can host your own middleman
Support Details (website)
Questions like: What Browser do you use? Is Flash installed? are confusing to some people
The Answer : http://supportdetails.com/
just tell the person in question to go to that website and fill out the Fields , and you get a nice email
a alternative special for webdesigner would be